Withdrawal & Refunds

Last updated: 14 October 2026

We want you to be happy with your guides. Here is how withdrawal and refunds work for digital content and for reading subscriptions.

Some business details are still being completed and are marked in brackets.

Digital guides, kits and bundles

Because PDFs are delivered instantly, we ask before every purchase for your express consent to immediate delivery and your acknowledgement that the 14-day right of withdrawal ends once delivery begins. Your order email confirms this consent. After delivery, a purchase therefore cannot be withdrawn simply because you changed your mind.

When you always get help

  • a file is damaged, incomplete or won’t open — we send a working file, or refund you if we can’t fix it;
  • the content clearly doesn’t match its description — we refund you;
  • you were charged twice or by mistake — we refund the duplicate payment;
  • your links expired before you could download — we send new links.

Write to info@lushrituals.com with your order number. Refunds are made to the original payment method within 14 days.

Reading subscriptions

You have the right to withdraw from a reading subscription within 14 days of concluding the contract, without giving any reason. If you asked us to start the service during the withdrawal period and then withdraw, you pay only for the part of the service already provided. If a reading has already been fully delivered, the right of withdrawal for that reading expires. To withdraw, send us a clear statement (for example using the form below) before the deadline. We refund payments within 14 days of receiving your withdrawal, using the same payment method.

Independently of withdrawal, you can cancel a subscription at any time with effect from the end of the paid period.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [Business name], [Registered address], info@lushrituals.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service:

Ordered on / received on: ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________

Questions? Contact us — we are happy to help.